Frequently Asked Questions

Payment

Can I pay with PayPal?

Yes, you can pay using PayPal but only after a successful payment using an alternative method like credit card or wire transfer.

What payment methods do you accept?

At the moment we accept the following payment methods: credit/debit card, paypal, wire transfer and bitcoin.

General Info

Do you allow mass mailing/newsletters?

No, we do not allow any sort of mass mailing from our network. Exceptions may be allowed only clients older than 3 months without any spamming incidents.

Dedicated Server Details

Do you offer console access to dedicated servers?

Only Intel Xeon servers have KVM over IP which offers direct console access to your server.

Do you offer power management for dedicated servers?

Yes, power management is available from web for all dedicated servers. This feature is available even for commodity hardware servers like Intel i3-i7 series.

Cloud Server Details

Do you offer power management for cloud servers?

Yes, power management is available from web for all cloud servers.

Do you offer console access to cloud servers?

You have console access from web to KVM and Linux VMs but not to Hyper-V. Besides you have SSH and/or Remote Desktop to your VMs.

Technical Support

What is your SLA?

Please refer to our legal documents web page.

Other Info

Do you offer DDoS protection?

We do offer DDoS protection for short periods of time. DDoS protection is not our main area of activity, hence we do not keep clients being constantly targets of DDoS. The reasoning is simple, this is way too costly and it might affect other clients.