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Get help with servers, networking, billing, or account access. Track updates in your client portal.
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Find answers to common questions about setup, billing, and troubleshooting.
View FAQsPhone & Email
Call +40 21 433 05 52 or email support@pidginhost.com.
All contact optionsFrequently asked questions
Browse the sections below to find quick answers before opening a new ticket.
Payment
Yes, you can pay using PayPal, but only after a successful payment using an alternative method like a credit card or wire transfer has been completed at least once for verification purposes.
At the moment, we accept the following payment methods: credit/debit card, PayPal, wire transfer, and Bitcoin. Additionally, we continuously evaluate new payment options to provide our clients with greater flexibility and convenience. If you need any assistance with payments, our support team is ready to help.
General Info
No, we do not allow any sort of mass mailing from our network. However, if you need assistance, our team is here to help. Exceptions may be allowed only for clients older than 3 months, who have maintained a clean reputation and have no history of spamming incidents.
Dedicated Server Details
Only Intel Xeon servers have KVM over IP, which offers direct console access to your server for remote management, troubleshooting, BIOS configuration, and system recovery without needing physical access.
Yes, power management is available from the web for all dedicated servers. This feature is available even for commodity hardware servers like the Intel i3-i7 series, allowing users to remotely reboot, shut down, and monitor power consumption efficiently, ensuring better control and uptime management. For any questions regarding power management, our support team is available with prompt answers to assist you.
Cloud Server Details
Yes, power management is available from the web for all cloud servers, allowing users to reboot, shut down, or monitor power usage remotely with ease.
You have console access from the web to KVM and Linux VMs but not to Hyper-V. Besides, you have SSH and/or Remote Desktop to your VMs, enabling seamless management, remote troubleshooting, software installations, and configuration changes whenever needed.
Technical Support
Please refer to our legal documents web page: https://www.pidginhost.com/terms-of-service/
Other Info
We do offer DDoS protection for short periods of time. However, DDoS protection is not our main area of activity, hence we do not keep clients who are constantly targeted by DDoS attacks. The reasoning is simple: this is way too costly, requires extensive resources, and might affect the performance, stability, and security of other clients on our network.
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