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Managed services that keep your platforms healthy and revenue-ready.

Pidgin Host runs the day-to-day operations for your hybrid infrastructure—monitoring, backup, patching, and compliance—so your engineers can focus on product velocity.

Our managed services keep your platforms healthy and revenue-ready with dedicated SREs who automate runbooks, maintain observability, and coordinate incident response.

  • •SRE-led playbooks, 24/7 incident response, and 30 minute engagement SLAs.
  • •Data protection and disaster recovery aligned with your RPO/RTO, tested quarterly.
  • •Security hardening, compliance reporting, and capacity planning built into every engagement.
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Managed services hardware and cloud infrastructure

Trusted by teams running

High-availability workloads across Romania and the EU

50+

Hybrid rollouts delivered

30 min

Critical incident response SLA

24/7

SRE coverage across time zones

ISO / GDPR

Audit-friendly change control

How Pidgin Host runs managed operations

A proven delivery framework that keeps migrations smooth, runbooks clear, and continuous improvement embedded in every sprint.

01. Discovery

Architecture and readiness assessment

We review your stack, SLAs, compliance needs, and existing tooling to scope the right coverage and escalation paths.

02. Onboarding

Runbooks, observability, and change control

We codify monitoring, backups, and response workflows, integrating with your ticketing, CI/CD, and chat channels.

03. Continuous ops

Automation and quarterly improvement cycles

Your SRE pod delivers incident reviews, capacity planning, and automation backlog updates with clear KPIs.

Managed service catalogue

Pick the combination of services that meets your operational maturity—each block can be delivered as a project or an ongoing SLA.

Platform operations

  • •Infrastructure-as-code design for cloud, bare metal, and virtualization layers.
  • •Operating system hardening, patching, and lifecycle management.
  • •Capacity forecasting and cost governance reviews each quarter.

Backup & resilience

  • •Daily, multi-region backups with encryption at rest and in transit.
  • •Defined RPO/RTO targets, runbook documentation, and quarterly disaster-recovery drills.
  • •Application-aware restores for databases, hypervisors, and Kubernetes workloads.

Security & compliance

  • •Imunify malware protection, firewall management, and SIEM integration.
  • •Vulnerability management, policy-as-code, and audit-ready reporting.
  • •Support for ISO, PCI, GDPR, and sector-specific regulatory frameworks.

Engagement tiers that match your roadmap

Start with baseline monitoring or extend to a fully managed operations partnership. Upgrade or downgrade as your team evolves.

Essential

Foundational coverage for teams that run operations but need observability and backup safety nets.

  • 24/7 monitoring with alert triage and incident summaries.
  • Daily encrypted backups retained for 30 days.
  • Monthly health review and recommended remediation plan.
Most popular

Advanced

Full-stack management for production workloads that require strict SLAs and security controls.

  • Incident response within 30 minutes and root-cause analysis for every P1.
  • Infrastructure-as-code updates, patch orchestration, and change management.
  • Quarterly disaster recovery simulations and compliance documentation.

Enterprise

Dedicated SRE pod aligned to your product squads, covering hybrid, edge, and regulated deployments.

  • Custom runbooks, automation backlogs, and FinOps reporting.
  • Integration with your ticketing, CMDB, and observability platforms.
  • Executive QBRs with roadmap alignment, cost modelling, and risk assessments.

Runbooks backed by SRE discipline

  • •Event-driven workflows that escalate to senior engineers with clear ownership.
  • •Continuous improvement loop: post-incident reviews, backlog capture, and automation recommendations.
  • •Observability stack management (logs, metrics, traces) with SLO reporting.

Security-first posture

  • •Hardening for Linux, Windows, and hypervisors, plus vulnerability scanning and remediation.
  • •Imunify malware detection, web application firewalls, and DDoS mitigation playbooks.
  • •Evidence packs for audits, including change logs, access reviews, and encrypted backups.
Case snapshot

Fintech scale-up modernises operations with Pidgin Host

  • Migrated Kubernetes workloads and SQL clusters into a hybrid architecture in under six weeks.
  • Reduced critical incident time-to-resolve by 42% through shared on-call rotations.
  • Achieved quarterly audit readiness with automated evidence packs and access reviews.

Operational excellence playbook

Technical guardrails we implement with every managed services engagement.

  • Joint runbooks for Terraform, Ansible, and Kubernetes releases with audited approvals.
  • Unified Grafana, Prometheus, and Elastic dashboards tracking SLOs and error budgets.
  • Quarterly evidence exports covering access reviews, backups, and incident retrospectives.

Managed services FAQ

Answers to the most common questions from engineering and operations leaders evaluating our managed services.

A typical onboarding programme runs four to six weeks. We begin with architecture discovery, capture your runbooks, connect to monitoring and backup platforms, and run game-day simulations before taking full responsibility.

Yes. We integrate with your preferred clouds (Pidgin Host, AWS, Azure, GCP), hypervisors, and observability stack. Our team extends your ticketing, chat, and CMDB workflows so everything stays in sync and auditable.

All tiers include 24/7 monitoring with Romanian and English-speaking engineers. Advanced plans guarantee a 30-minute response for P1 incidents, post-incident reviews within 48 hours, and quarterly strategy sessions focused on resilience and cost optimisation.

Let’s design a managed services plan around your goals

Tell us about your workloads, compliance needs, and release cadence. We will propose the right combination of tooling, automation, and on-call coverage.

Talk to managed services

Performance-first infrastructure – NVMe and enterprise SSD options tuned for your workloads.

24/7 engineers on-call – incident response within 30 minutes.

Over 1,500 migrations completed – zero downtime.

Free .com domain name for every purchased dedicated server.

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