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Managed Services

We handle monitoring, backups, patching, and incident response so you can focus on your product.

  • •24/7 monitoring with 30 minute response SLA
  • •Daily backups with quarterly disaster recovery tests
  • •Security hardening and compliance reporting
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Managed services hardware and cloud infrastructure

Trusted by teams running

High-availability workloads across Romania and the EU

50+

Hybrid rollouts delivered

30 min

Critical incident response SLA

24/7

SRE coverage across time zones

ISO / GDPR

Audit-friendly change control

How it works

We follow a structured process to onboard and manage your infrastructure.

01. Discovery

Architecture and readiness assessment

We review your stack, SLAs, compliance needs, and existing tooling to scope the right coverage and escalation paths.

02. Onboarding

Runbooks, observability, and change control

We codify monitoring, backups, and response workflows, integrating with your ticketing, CI/CD, and chat channels.

03. Continuous ops

Automation and quarterly improvement cycles

Your SRE pod delivers incident reviews, capacity planning, and automation backlog updates with clear KPIs.

Services

Choose individual services or combine them into a managed package.

Platform operations

  • •Infrastructure-as-code design for cloud, bare metal, and virtualization layers.
  • •Operating system hardening, patching, and lifecycle management.
  • •Capacity forecasting and cost governance reviews each quarter.

Backup & resilience

  • •Daily, multi-region backups with encryption at rest and in transit.
  • •Defined RPO/RTO targets, runbook documentation, and quarterly disaster-recovery drills.
  • •Application-aware restores for databases, hypervisors, and Kubernetes workloads.

Security & compliance

  • •Imunify malware protection, firewall management, and SIEM integration.
  • •Vulnerability management, policy-as-code, and audit-ready reporting.
  • •Support for ISO, PCI, GDPR, and sector-specific regulatory frameworks.

Service tiers

Choose the level of support that fits your needs. Upgrade or downgrade anytime.

Essential

Foundational coverage for teams that run operations but need observability and backup safety nets.

  • 24/7 monitoring with alert triage and incident summaries.
  • Daily encrypted backups retained for 30 days.
  • Monthly health review and recommended remediation plan.
Most popular

Advanced

Full-stack management for production workloads that require strict SLAs and security controls.

  • Incident response within 30 minutes and root-cause analysis for every P1.
  • Infrastructure-as-code updates, patch orchestration, and change management.
  • Quarterly disaster recovery simulations and compliance documentation.

Enterprise

Dedicated SRE pod aligned to your product squads, covering hybrid, edge, and regulated deployments.

  • Custom runbooks, automation backlogs, and FinOps reporting.
  • Integration with your ticketing, CMDB, and observability platforms.
  • Executive QBRs with roadmap alignment, cost modelling, and risk assessments.

Runbooks backed by SRE discipline

  • •Event-driven workflows that escalate to senior engineers with clear ownership.
  • •Continuous improvement loop: post-incident reviews, backlog capture, and automation recommendations.
  • •Observability stack management (logs, metrics, traces) with SLO reporting.

Security-first posture

  • •Hardening for Linux, Windows, and hypervisors, plus vulnerability scanning and remediation.
  • •Imunify malware detection, web application firewalls, and DDoS mitigation playbooks.
  • •Evidence packs for audits, including change logs, access reviews, and encrypted backups.
Case snapshot

Fintech scale-up modernises operations with Pidgin Host

  • Migrated Kubernetes workloads and SQL clusters into a hybrid architecture in under six weeks.
  • Reduced critical incident time-to-resolve by 42% through shared on-call rotations.
  • Achieved quarterly audit readiness with automated evidence packs and access reviews.

Operational excellence playbook

Technical guardrails we implement with every managed services engagement.

  • Joint runbooks for Terraform, Ansible, and Kubernetes releases with audited approvals.
  • Unified Grafana, Prometheus, and Elastic dashboards tracking SLOs and error budgets.
  • Quarterly evidence exports covering access reviews, backups, and incident retrospectives.

FAQ

Common questions about our managed services.

A typical onboarding programme runs four to six weeks. We begin with architecture discovery, capture your runbooks, connect to monitoring and backup platforms, and run game-day simulations before taking full responsibility.

Yes. We integrate with your preferred clouds (Pidgin Host, AWS, Azure, GCP), hypervisors, and observability stack. Our team extends your ticketing, chat, and CMDB workflows so everything stays in sync and auditable.

All tiers include 24/7 monitoring with Romanian and English-speaking engineers. Advanced plans guarantee a 30-minute response for P1 incidents, post-incident reviews within 48 hours, and quarterly strategy sessions focused on resilience and cost optimisation.

Get started

Tell us about your infrastructure and we will propose a managed services plan.

Talk to managed services